Privacy Policy

1. About This Policy

Far View Holiday Homes ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use and disclose personal information when you use our website at farview-holidayhomes.com.au or engage our property management and holiday rental services.

2. Information We Collect

We may collect the following types of personal information:

• Name, email address, and phone number (from enquiry and contact forms)
• Booking details including dates, number of guests, and property preferences
• Property owner information for management agreements
• Payment information (processed securely by third-party providers — we do not store card details)
• Communications you send us via email, phone, or our website forms
• Technical data such as IP address, browser type, and pages visited (via analytics tools)

3. How We Use Your Information

We use your personal information to:

We will not use your information for direct marketing without your consent, and you may opt out at any time.

• Process and manage holiday bookings and enquiries
• Communicate with you about your booking or enquiry
• Provide property management services to property owners
• Send service-related notifications (check-in instructions, booking confirmations)
• Improve our website and services
• Comply with legal obligations

4. Disclosure of Information

We may share your information with:

We do not sell your personal information to third parties.

• Booking platform partners (e.g. Airbnb, Booking.com, Stayz) as required to fulfil bookings
• Our property management software provider (Hostaway) for booking and calendar management
• Cleaning and maintenance contractors who need access to coordinate your stay
• Payment processors for secure transaction handling
• Government or regulatory bodies where required by law

5. Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience and analyse site traffic. You can control cookie preferences through the cookie banner displayed on your first visit, or through your browser settings. Disabling cookies may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to ask us to correct any inaccuracies. To make a request, please contact us using the details below. We will respond within a reasonable time and in accordance with the APPs.

8. Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for seven years for accounting and legal compliance purposes.

9. Complaints

If you believe we have breached your privacy, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact Us

For any privacy-related enquiries, please contact: